FAQ

Welcome to The Luxe Drawer FAQ. Here you’ll find answers to common questions about ordering, shipping, returns, exchanges, product eligibility, and more.

If you can’t find what you’re looking for, please contact us at lovelacenluxury@gmail.com and we’ll be happy to assist.

Orders

How do I know my order was received?

After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your confirmation carefully to make sure your order and delivery information are correct.

If you do not receive a confirmation, check your spam or junk folder before contacting us.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible at lovelacenluxury@gmail.com.

We’ll make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered fulfillment or has already shipped.

Can I change my shipping address after ordering?

If your order has not yet entered fulfillment, we’ll make reasonable efforts to update the information.

Once an order has been processed or shipped, we may no longer be able to change the delivery address.

Shipping & Delivery

How long does it take to process my order?

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Processing may occasionally take longer during holidays, promotional periods, product launches, or unusually high order volumes.

How long does delivery take?

Standard U.S. orders typically arrive within 3–7 business days after shipment.

This timeframe does not include the 1–3 business day processing period.

Carrier delays, weather, holidays, and other circumstances outside our reasonable control may occasionally affect delivery times.

How much does shipping cost?

Available shipping methods and shipping charges are displayed at checkout before you complete your purchase.

Rates may vary depending on the delivery destination, order size, order value, and selected shipping method.

Do you offer free shipping?

From time to time, we may offer free or promotional shipping.

When available, any minimum order value, destination requirement, or other condition will be clearly communicated with the applicable offer.

Where does The Luxe Drawer ship?

Available shipping destinations are determined during checkout.

Enter your shipping address at checkout to view the delivery options currently available for your location.

How do I track my order?

Once your order has shipped, you’ll receive tracking information by email when tracking is available.

Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to update in the carrier’s system.

My package says delivered, but I can’t find it. What should I do?

First, we recommend:

Checking around your delivery location
Asking household members
Checking with neighbors or building management, when applicable
Reviewing the carrier’s tracking details
Contacting the shipping carrier directly

If you still cannot locate your package, email us at lovelacenluxury@gmail.com with your order number so we can review the available shipment information.

Returns & Exchanges

What is your return window?

Eligible merchandise may be returned within 30 days of delivery.

Items must meet the conditions outlined in our Returns & Exchanges and Refund Policy to qualify.

What condition must an item be in for a return?

Standard return merchandise must generally be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, makeup, perfume, or signs of wear
Returned with original tags attached
In its original packaging when applicable

Additional restrictions apply to intimate apparel and fragrances.

How do I start a return?

Email lovelacenluxury@gmail.com with:

Your order number
The item or items you would like to return
Your reason for the return

Please contact us before sending merchandise back.

Once your request has been reviewed, we’ll provide the appropriate return instructions.

Do you offer exchanges?

Yes, eligible items may be considered for an exchange, subject to inventory availability.

If the size, style, or product you want is unavailable, we may recommend returning the eligible item for a refund and placing a new order.

Who pays for return shipping?

For standard returns, customers are responsible for return shipping costs.

If you received an item that was damaged, defective, or incorrect, contact us before arranging a return so we can review the issue and provide appropriate instructions.

Are original shipping charges refundable?

Original shipping charges are generally non-refundable.

Intimate & Lace Apparel

Can I return lingerie or intimate apparel?

Eligible intimate and lace apparel may be returned only when it meets our hygiene and return requirements.

Items must be completely unworn, unwashed, and returned with original tags attached.

Any hygiene liner, protective seal, or similar protection included with the item must remain intact.

For hygiene reasons, an intimate item may not qualify for return if its protective liner or seal has been removed or if there are signs of wear.

What if an intimate item arrives damaged or incorrect?

Please contact us at lovelacenluxury@gmail.com as soon as reasonably possible with your order number and clear photos of the issue.

We’ll review damaged, defective, or incorrect merchandise separately from standard change-of-mind returns.

Fragrances

Can I return a fragrance?

For product integrity and hygiene reasons, fragrances must generally be unopened, unused, and in their original sealed packaging to qualify for a standard return.

Opened, sprayed, tested, or used fragrances are generally not eligible for return.

What if my fragrance arrives damaged or leaking?

Please include your order number and clear photographs of the product and packaging so we can review the issue.

Handbags & Accessories

Can I return a handbag or accessory?

Eligible handbags and accessories may be returned within the applicable return window if they are unused and in their original condition.

Please return all original tags, packaging, dust bags, protective coverings, straps, and included accessories.

Items showing signs of wear or use may not qualify for return.

Refunds

How long does a refund take?

Once your return has been received and inspected, approved refunds are issued to your original payment method.

We generally initiate approved refunds within 5 business days after completing the return inspection.

Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Can I receive my refund to a different payment method?

Approved refunds are generally issued to the original payment method used for the purchase.

Final Sale

Can Final Sale items be returned?

Items clearly marked Final Sale are generally not eligible for standard returns or exchanges.

If a Final Sale item arrives damaged, defective, or incorrect, please contact us so we can review the issue.

Damaged or Incorrect Orders

What should I do if my order arrives damaged, defective, or incorrect?

Please contact us as soon as reasonably possible at lovelacenluxury@gmail.com.

Include:

Your order number
A brief description of the issue
Clear photographs of the affected item
Photographs of the packaging when relevant

Please keep the original packaging until your request has been reviewed.

Payments

What payment methods do you accept?

The payment methods currently available for your order will be displayed securely during checkout.

Available payment options may vary depending on your location, device, or checkout configuration.

Is my payment information secure?

Payments are processed through the secure payment services available through our Shopify-powered checkout and applicable payment providers.

The Luxe Drawer does not need to directly store your complete payment card information in order to process your purchase.

Product Availability

What happens if an item sells out?

Product availability can change quickly, and adding an item to your cart does not necessarily reserve it until checkout is successfully completed.

If a product is unavailable, please check back periodically for updated availability.

Will sold-out products be restocked?

Some products may return depending on availability, while others may be limited or seasonal.

We recommend checking the product page and our latest collections for current availability.

Contact & Customer Care

How can I contact The Luxe Drawer?

For questions about orders, shipping, returns, exchanges, or products, contact us at:

The Luxe Drawer
Orlando, Florida 32810
United States

Email: lovelacenluxury@gmail.com

When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.