Shipping Policy

Last Updated: August 29, 2026

At The Luxe Drawer, we want every order to feel seamless from checkout to delivery. This Shipping Policy explains how your order is processed, shipped, tracked, and handled if an unexpected delivery issue occurs.

By placing an order with The Luxe Drawer, you agree to the shipping terms outlined below.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

During holidays, promotional events, product launches, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information when available.

U.S. Delivery Times

For standard deliveries within the United States, orders typically arrive within 3–7 business days after shipment.

Please note that this delivery estimate does not include the 1–3 business day processing period.

Delivery times are estimates and are not guaranteed. Weather conditions, holidays, carrier disruptions, high shipping volumes, or other circumstances outside our reasonable control may occasionally cause delays.

Shipping Destinations

Available shipping destinations and delivery options will be displayed at checkout based on the shipping address you provide.

If delivery is available to your address, you will be able to review the applicable shipping method and shipping cost before completing your purchase.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Rates may vary depending on your delivery destination, order value, package size, selected shipping service, and carrier rates.

From time to time, The Luxe Drawer may offer free or promotional shipping. Any requirements or restrictions associated with a shipping promotion will be disclosed with the applicable offer.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address associated with your order when tracking is available.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

If your tracking information has not updated for an extended period, please contact us at lovelacenluxury@gmail.com and include your order number.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing checkout, please verify your:

Full name
Street address
Apartment, suite, or unit number
City
State
ZIP code

If you discover an error after placing your order, contact us as soon as possible at lovelacenluxury@gmail.com.

We will make reasonable efforts to assist with an address correction before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has already been shipped.

The Luxe Drawer is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

Check around your delivery location
Check with household members
Check with neighbors or building management, when applicable
Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact us at lovelacenluxury@gmail.com with your order number and we will assist you in reviewing the available shipment information.

Lost or Delayed Packages

If your shipment appears to be significantly delayed or potentially lost in transit, please contact us with your order number.

We will review the available tracking information and, when appropriate, assist with a carrier investigation.

Any available resolution will depend on the circumstances of the shipment, carrier findings, product availability, and applicable store policies.

Damaged Packages or Items

If an item arrives damaged, please contact us as soon as reasonably possible at lovelacenluxury@gmail.com.

Please include:

Your order number
A brief description of the issue
Clear photographs of the affected item
Clear photographs of the shipping packaging, when applicable

Please keep the original packaging until your request has been reviewed.

This information helps us evaluate the issue and determine the appropriate next step.

Returned or Undeliverable Packages

Packages may occasionally be returned to us because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or carrier-related issues.

If your order is returned as undeliverable, please contact us so we can review the available options.

Additional shipping charges may apply if an order needs to be shipped again because incorrect or incomplete shipping information was provided at checkout.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once it has entered fulfillment or has already shipped.

After an order has shipped, any eligible return or refund will be handled according to our Returns & Exchanges and Refund Policy.