Refund Policy

Last Updated: August 29, 2026

At The Luxe Drawer, we want you to feel confident in every purchase. If something is not quite right, we’re here to help.

This Refund Policy explains return eligibility, refund processing, damaged or incorrect orders, and items that cannot be returned.

30-Day Return Window

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, merchandise must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, odors, makeup, perfume, or other signs of use
Returned with all original tags attached
In the original packaging when applicable
Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before sending anything back, please contact us at lovelacenluxury@gmail.com with:

Your order number
The item(s) you would like to return
The reason for your return

Please do not send a return without first contacting us.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Intimate Apparel & Lace Items

Because The Luxe Drawer carries intimate and lace apparel, additional return conditions apply for hygiene purposes.

Eligible intimate apparel must be:

Completely unworn and unwashed
Returned with all original tags attached
Free from any signs of wear
Returned with any protective hygiene liner or seal fully intact, when applicable

For hygiene reasons, intimate items may not be eligible for return once a hygiene seal or protective liner has been removed or the item shows evidence of wear.

This restriction does not affect eligible claims involving items that arrived damaged, defective, or incorrect.

Fragrances

For product integrity and hygiene reasons, fragrances must be returned unopened, unused, and in their original sealed packaging to qualify for a standard return.

Opened, sprayed, tested, or used fragrances are generally not eligible for return.

If a fragrance arrives damaged, defective, leaking, or incorrect, please contact us promptly so we can review the issue.

Handbags & Accessories

Handbags and accessories must be returned unused and in their original condition.

All original packaging, tags, dust bags, protective coverings, straps, accessories, and other components included with the product should be returned with the item.

Merchandise showing signs of wear or use may not qualify for a refund.

Final Sale & Non-Returnable Items

The following items are not eligible for standard return or refund:

Items specifically marked Final Sale
Gift cards
Used, worn, washed, or altered merchandise
Intimate items with removed hygiene protection, when applicable
Opened or used fragrances
Products damaged after delivery through misuse or improper care

Where required by applicable law, these restrictions will not limit rights relating to defective, damaged, misrepresented, or incorrect merchandise.

Sale Items

Unless an item is clearly marked Final Sale, sale or promotional items may be returned if they otherwise meet the eligibility requirements of this policy.

Items marked Final Sale cannot be returned for a standard refund.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the item received was damaged, defective, or incorrect.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise, as we cannot guarantee receipt of a return package that does not have tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at lovelacenluxury@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging when relevant

After reviewing the information, we will work with you on an appropriate resolution.

Refund Processing

Once your return is received, we will inspect the merchandise to confirm that it meets our return requirements.

If approved, your refund will be issued to your original payment method.

We generally initiate approved refunds within 5 business days after completing the return inspection.

After the refund has been issued, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.

Partial or Reduced Refunds

In some circumstances, a full refund may not be available if returned merchandise:

Is missing original packaging, tags, or included accessories
Shows signs of use or handling beyond what is reasonably necessary to inspect the product
Is returned in a condition different from how it was received

Any refund decision will be based on the condition of the returned merchandise and the circumstances of the return.

Exchanges

If you would like a different size, style, or product, please contact us at lovelacenluxury@gmail.com.

Exchange availability depends on current inventory.

If the requested replacement is unavailable, we may recommend returning the eligible item for a refund and placing a new order.

Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but cancellations cannot be guaranteed once an order has entered fulfillment or has already shipped.

If an order has already shipped, it must follow the applicable return process described in this policy.

Refunds for Lost or Undelivered Orders

If an order appears lost in transit or has not arrived within a reasonable period, please contact us at lovelacenluxury@gmail.com.

We will review the available tracking information and, when appropriate, assist with a carrier investigation before determining the appropriate resolution.