Shipping & Delivery

At The Luxe Drawer, we want receiving your order to feel just as effortless as discovering it. Below you’ll find everything you need to know about order processing, delivery timing, tracking, and what to do if something doesn’t go as expected.

When Will My Order Ship?

Orders are typically processed within 1–3 business days after they are placed.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

During holidays, promotional events, or periods of unusually high order volume, processing may occasionally take a little longer.

Once your order has shipped, we’ll send a confirmation email with tracking information when available.

How Long Does Delivery Take?

For standard U.S. deliveries, orders typically arrive within 3–7 business days after shipment.

Please remember that delivery time begins after the 1–3 business day processing period.

While most orders arrive within the estimated timeframe, carrier delays, weather, holidays, and other circumstances outside our control may occasionally affect delivery.

How Much Is Shipping?

Available shipping methods and shipping charges are shown at checkout before you complete your order.

Shipping costs may vary depending on your delivery address, order size, order value, and selected shipping method.

If a free-shipping or promotional shipping offer is available, any applicable requirements will be displayed with the promotion.

How Do I Track My Order?

Once your order has shipped, you’ll receive an email with your tracking details when tracking is available.

Tracking information may take 24–48 hours to update after your shipping confirmation is sent.

If your tracking has not updated for an extended period, contact us at lovelacenluxury@gmail.com with your order number and we’ll be happy to help.

Can I Change My Shipping Address?

If you notice an error in your shipping address, please contact us as soon as possible at lovelacenluxury@gmail.com.

If your order has not yet entered fulfillment, we’ll make reasonable efforts to update the address.

Once an order has been processed or shipped, we may no longer be able to make changes.

For the smoothest delivery experience, please double-check your name, street address, apartment or unit number, city, state, and ZIP code before completing checkout.

My Package Says Delivered, But I Can’t Find It

If your tracking shows your package as delivered but you cannot locate it, we recommend:

Checking around your home or delivery location
Asking household members
Checking with neighbors or building management, when applicable
Reviewing the carrier’s tracking details
Contacting the shipping carrier for additional delivery information

If your package is still missing, email lovelacenluxury@gmail.com with your order number and we’ll help you review the available shipment information.

What If My Order Is Delayed?

Occasional carrier delays can happen.

If your order appears significantly delayed, check your tracking information first for the latest carrier update.

If you still need assistance, contact us at lovelacenluxury@gmail.com with your order number and we’ll help review the shipment status.

What If My Order Arrives Damaged?

If your order arrives damaged, please contact us as soon as reasonably possible.

Email lovelacenluxury@gmail.com and include:

Your order number
A brief description of the issue
Clear photos of the affected item
Photos of the shipping packaging, when applicable

Please keep the original packaging until we have reviewed your request.

Undeliverable or Returned Packages

A package may be returned if the address is incomplete or incorrect, delivery is refused, or the carrier is unable to complete delivery.

If this happens, please contact us so we can review the available options with you.

Additional shipping charges may apply when an order needs to be shipped again because incorrect or incomplete delivery information was provided at checkout.