At The Luxe Drawer, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to make the return or exchange process as clear and straightforward as possible.
Return Window
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
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Unworn, unused, and unwashed
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In its original condition
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Free from stains, odors, makeup, perfume, or other signs of use
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Returned with all original tags attached
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In the original packaging when applicable
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Accompanied by proof of purchase
Items that do not meet these requirements may not be eligible for return.
How to Start a Return
To request a return, email us at lovelacenluxury@gmail.com with:
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Your order number
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The item or items you would like to return
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The reason for your return
Please contact us before sending anything back.
Once your request has been reviewed, we’ll provide the appropriate return instructions.
Exchanges
Need a different size, style, or product? Contact us at lovelacenluxury@gmail.com and we’ll be happy to review the available options.
Exchanges are subject to current inventory availability.
If your preferred replacement is unavailable, you may return the eligible item for a refund and place a new order for another item.
Intimate & Lace Apparel
Because we carry intimate and lace apparel, additional return conditions apply for hygiene purposes.
To be eligible for return, intimate apparel must be completely unworn, unwashed, and returned with all original tags attached.
Any hygiene liner, protective seal, or similar protection included with the item must remain intact.
For hygiene reasons, intimate items may not be accepted for return if the protective liner or seal has been removed or if there are any signs that the item has been worn.
This does not prevent us from reviewing an item that arrived damaged, defective, or incorrect.
Fragrances
Fragrances must be unopened, unused, and in their original sealed packaging to qualify for a standard return.
Opened, sprayed, tested, or used fragrances are generally not eligible for return.
If your fragrance arrives damaged, leaking, defective, or incorrect, please contact us so we can review the issue.
Handbags & Accessories
Handbags and accessories must be returned unused and in their original condition.
Please include all original:
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Tags
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Packaging
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Dust bags
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Protective coverings
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Straps
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Accessories or components supplied with the item
Items showing signs of wear or use may not qualify for return.
Final Sale Items
Items clearly marked Final Sale cannot be returned or exchanged for a standard change-of-mind request.
Gift cards, used merchandise, opened fragrances, and intimate items that no longer meet our hygiene requirements are also generally non-returnable.
If a Final Sale item arrives damaged, defective, or incorrect, please contact us so we can review the issue.
Sale Items
Unless clearly marked Final Sale, discounted or promotional merchandise may be returned if it otherwise meets our return requirements.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
If you received an item that was damaged, defective, or incorrect, please contact us before arranging a return so we can review the circumstances and provide appropriate instructions.
We recommend using a trackable shipping service for your return.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If something is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at lovelacenluxury@gmail.com.
Please include:
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Your order number
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A brief description of the issue
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Clear photographs of the affected item
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Photographs of the packaging when relevant
We’ll review the information and help determine the appropriate resolution.
When Will I Receive My Refund?
Once your return arrives, we’ll inspect the item to confirm that it meets our return requirements.
Approved refunds are issued to the original payment method.
We generally initiate approved refunds within 5 business days after the return inspection is completed.
Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.
Can I Return an Online Purchase In Person?
Online purchases should follow the return instructions provided by our customer care team unless we specifically tell you otherwise.
Please do not send or bring merchandise to an address without receiving return instructions first.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it.
We’ll make reasonable efforts to help, but we cannot guarantee changes or cancellations once an order has entered fulfillment or has already shipped.
If your order has already shipped, any eligible merchandise will need to follow our regular return process.
Need Help?
If you have questions about a return, exchange, or an existing request, please contact:
The Luxe Drawer
Orlando, Florida 32810
United States
Email: lovelacenluxury@gmail.com
For faster assistance, please include your order number when contacting us about an existing purchase.